when I started with the IRS I worked in Taxpayer assistance where we prepare returns for free for people who make under $35,000 for the year. Not many people know that the IRS walk-ins will assist you!!!
At my peak I prepared over 2,100 returns during the filing season!!!! The days used to fly, then I worked OT nights and weekends as the capital gains specialist in RI answering questions that couldn't be answered at the walk-ins!! That position was much more fun than Revenue Agent when I had to go through small business owner's returns with a fine comb!!!! This is much better :)
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